Notice history

Resolved
2023-10-29 at 5:42 PM
Resolved
2023-10-29 at 5:42 PM
No issues have been raised in approximately 24 hours. We will therefore close this incident.
Monitoring
2023-10-28 at 6:04 PM
Monitoring
2023-10-28 at 6:04 PM
We have confirmation that the problem is now resolved and we are seeing a return to normal services.

We continue to monitor closely.

Sorry again for the inconvenience.
Update
2023-10-28 at 5:00 PM
Update
2023-10-28 at 5:00 PM
We are still waiting for a return from the downstream carrier.

We will keep you informed as soon as the cause is identified.
Investigating
2023-10-28 at 3:34 PM
Investigating
2023-10-28 at 3:34 PM
Hi,

A problem with the routing of incoming calls is currently affecting some of our customers.

We are working with our supplier to identify the source of the problem.

We will keep you informed as soon as possible.

Sorry for inconvenience

Maintenance Notice: October 11th, 2023 at 10:00 p.m. EST

Completed
2023-10-12 at 2:33 AM
Completed
2023-10-12 at 2:33 AM
Maintenance is now complete.

If you ever have a problem with a phone, you can try restarting it. If the problem persists, you can contact us at support@ubikvoip.com.

Regards
In progress
2023-10-12 at 2:00 AM
In progress
2023-10-12 at 2:00 AM
Maintenance is now in progress
Update
2023-10-12 at 2:00 AM
Planned
2023-10-12 at 2:00 AM
Hi,

Our 911 service provider will update its infrastructure and asked us to make configuration changes before October 23rd 2023. In order to perform the migration, UBIK will need to restart services where your IP phones are registered (SIP proxy). You will therefore be unable to make outgoing calls or receive calls on your IP phones. Voicemail and call forwarding will remain functional.

The service outage should last just 1 minute, but if the integration tests are inconclusive, we will have to revert to the old configuration. So we have provided a 30 minute window where your phones may be inaccessible.

Do not hesitate to contact us at support@ubikvoip.com if this period causes you any problems.

Regards
Planned
2023-10-04 at 4:24 PM
Planned
2023-10-04 at 4:24 PM
Due to factors beyond our control, maintenance has been moved to October 11, 2023.

Thank you for your understanding

All systems operational