UBIK - Notice history

Experiencing partially degraded performance

Appels entrants - Inbound calling - Degraded performance

100% - uptime
2023-10-01 · 100.0%-11-01· 100.0%-12-31· 100.0%

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2023-10-01
2023-11-01
2023-12-31

Appels sortants - Outbound calling - Degraded performance

100% - uptime
2023-10-01 · 100.0%-11-01· 100.0%-12-31· 100.0%

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2023-10-01
2023-11-01
2023-12-31

Portail d'administration - Admin portal - Operational

100% - uptime
2023-10-01 · 100.0%-11-01· 100.0%-12-31· 100.0%

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2023-10-01
2023-11-01
2023-12-31

Queues - Call queues - Operational

100% - uptime
2023-10-01 · 100.0%-11-01· 100.0%-12-31· 100.0%

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2023-10-01
2023-11-01
2023-12-31

Notice history

2023-12-01

UBIK: Electrical problem in main server room
  • Resolved
    Resolved

    All electrical circuits are now repaired and all services are back to normal.

    Sorry for the inconvenience.

    If you have any questions, do not hesitate to write to us at support@ubikvoip.com.

    Regards

  • Monitoring
    Monitoring

    Good morning,

    The problematic electrical circuit has been temporarily diverted while the repair is completed by our data center.

    All services should now be up and running.

    THANKS

  • Investigating
    Investigating

    Hi,

    We are observing an electrical issue in our main server room. A technician is on the way to make the necessary repairs.

    Sorry for inconvenience.

2023-11-01

No notices reported this month

2023-10-01

Partial problem with routing of incoming calls
  • Resolved
    Resolved

    No issues have been raised in approximately 24 hours. We will therefore close this incident.

  • Monitoring
    Monitoring

    We have confirmation that the problem is now resolved and we are seeing a return to normal services.

    We continue to monitor closely.

    Sorry again for the inconvenience.

  • Update
    Update

    We are still waiting for a return from the downstream carrier.

    We will keep you informed as soon as the cause is identified.

  • Investigating
    Investigating

    Hi,

    A problem with the routing of incoming calls is currently affecting some of our customers.

    We are working with our supplier to identify the source of the problem.

    We will keep you informed as soon as possible.

    Sorry for inconvenience

Maintenance Notice: October 11th, 2023 at 10:00 p.m. EST
  • Completed
    2023-10-12 at 2:33 AM
    Completed
    2023-10-12 at 2:33 AM

    Maintenance is now complete.

    If you ever have a problem with a phone, you can try restarting it. If the problem persists, you can contact us at support@ubikvoip.com.

    Regards

  • In progress
    2023-10-12 at 2:00 AM
    In progress
    2023-10-12 at 2:00 AM

    Maintenance is now in progress

  • Update
    2023-10-12 at 2:00 AM
    Update
    2023-10-12 at 2:00 AM

    Hi,

    Our 911 service provider will update its infrastructure and asked us to make configuration changes before October 23rd 2023. In order to perform the migration, UBIK will need to restart services where your IP phones are registered (SIP proxy). You will therefore be unable to make outgoing calls or receive calls on your IP phones. Voicemail and call forwarding will remain functional.

    The service outage should last just 1 minute, but if the integration tests are inconclusive, we will have to revert to the old configuration. So we have provided a 30 minute window where your phones may be inaccessible.

    Do not hesitate to contact us at support@ubikvoip.com if this period causes you any problems.

    Regards

  • Planned
    2023-10-04 at 4:24 PM
    Planned
    2023-10-04 at 4:24 PM

    Due to factors beyond our control, maintenance has been moved to October 11, 2023.

    Thank you for your understanding

2023-10-01 to 2023-12-01

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