UBIK - Notice history

All systems operational

Appels entrants - Inbound calling - Operational

100% - uptime
2023-11-01 · 100.0%-12-01· 100.0%2024-01-31 · 100.0%

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2023-11-01
2023-12-01
2024-01-31

Appels sortants - Outbound calling - Operational

100% - uptime
2023-11-01 · 100.0%-12-01· 100.0%2024-01-31 · 100.0%

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2023-11-01
2023-12-01
2024-01-31

Portail d'administration - Admin portal - Operational

100% - uptime
2023-11-01 · 100.0%-12-01· 100.0%2024-01-31 · 100.0%

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2023-11-01
2023-12-01
2024-01-31

Queues - Call queues - Operational

100% - uptime
2023-11-01 · 100.0%-12-01· 100.0%2024-01-31 · 100.0%

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2023-11-01
2023-12-01
2024-01-31

Notice history

2024-01-01

Maintenance Notice: January 21, 2024 at 9:30 p.m. EDT
  • Completed
    2024-01-22 at 3:31 AM
    Completed
    2024-01-22 at 3:31 AM

    The equipment update is now completed, and traffic has returned to normal.

    We also took advantage of the maintenance to restore the primary link following the outage on January 17, 2024.

    If you encounter any issues with your devices tomorrow morning, you can try restarting them.

    For any questions, you can contact our technical support at the address support@ubikvoip.com.

    Thank you.

  • In progress
    2024-01-22 at 2:30 AM
    In progress
    2024-01-22 at 2:30 AM

    Maintenance is now in progress

  • Planned
    2024-01-22 at 2:30 AM
    Planned
    2024-01-22 at 2:30 AM

    Hello,

    UBIK will be performing maintenance on network equipment on Sunday, January 21, 2024, between 9:30 PM EDT and 10:30 PM EDT.

    IP telephony services will be unavailable during this period.

    Feel free to contact us at support@ubikvoip.com if this timeframe causes any issues for you.

    Thank you.

UBIK: Problem with main internet link
  • Resolved
    Resolved

    The main link is back in operation.

  • Monitoring
    Monitoring

    The problem is solved.
    We are currently on the backup internet link.

    We continue to monitor the situation.

    Thank you for your patience.

    The problem has been solved.
    We are currently on the backup internet link.

    We will continue to monitor the situation.

    Thank you for your patience.

  • Identified
    Identified

    We currently have a troubled internet link.
    A technician is on site, the problem should be resolved within the next hour.

    We currently have a troubled internet link.
    A technician is on site, and the problem should be solved within the next hour.

  • Investigating
    Investigating

    Hello,

    We are experiencing an issue with our main Internet link. We are in contact with our provider to identify the problem.

    We are trying to redirect the traffic to the secondary link.

2023-12-01

UBIK: Electrical problem in main server room
  • Resolved
    Resolved

    All electrical circuits are now repaired and all services are back to normal.

    Sorry for the inconvenience.

    If you have any questions, do not hesitate to write to us at support@ubikvoip.com.

    Regards

  • Monitoring
    Monitoring

    Good morning,

    The problematic electrical circuit has been temporarily diverted while the repair is completed by our data center.

    All services should now be up and running.

    THANKS

  • Investigating
    Investigating

    Hi,

    We are observing an electrical issue in our main server room. A technician is on the way to make the necessary repairs.

    Sorry for inconvenience.

2023-11-01

No notices reported this month

2023-11-01 to 2024-01-01

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