UBIK - Incoming call routing problem – Incident details

All systems operational

Incoming call routing problem

Resolved
Partial outage
Started over 2 years agoLasted about 22 hours

Affected

Appels entrants - Inbound calling

Partial outage from 6:57 PM to 4:49 PM

Updates
  • Resolved
    Resolved

    No issues have been observed since the last update. We will therefore close this incident.

    Do not hesitate to write to support@ubikvoip.com if you have any problems.

  • Monitoring
    Monitoring

    The carrier has confirmed the establishment of a bypass route.

    We are observing services returning to normal. We will continue to monitor the situation closely.

    Thank you for your patience

  • Identified
    Identified

    The troubled carrier has identified a fiber cut that is causing incoming call issues in Ontario and Quebec.

    A team is currently working on an alternate route to mitigate the issue pending repair of the fiber.

    We still don't have an estimated resolution time.

  • Update
    Update

    The carrier in trouble has confirmed that the problem is known and that a team has been deployed to resolve the problem as quickly as possible.

    We do not have a estimated resolution time for now.

  • Investigating
    Investigating

    Hi,

    We have noticed incoming call routing issues for some customers on most toll-free numbers and some local numbers.

    We are in communication with the carrier in trouble to identify the cause of the problem.

    We will let you know as soon as we have an update.

    Sorry for the inconvenience