UBIK - Notice history

Experiencing partially degraded performance

Appels entrants - Inbound calling - Degraded performance

100% - uptime
2022-04-01 · 100.0%-05-01· 99.26%-06-30· 100.0%

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2022-04-01
2022-05-01
2022-06-30

Appels sortants - Outbound calling - Degraded performance

100% - uptime
2022-04-01 · 100.0%-05-01· 99.26%-06-30· 100.0%

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2022-04-01
2022-05-01
2022-06-30

Portail d'administration - Admin portal - Operational

100% - uptime
2022-04-01 · 100.0%-05-01· 99.26%-06-30· 100.0%

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2022-04-01
2022-05-01
2022-06-30

Queues - Call queues - Operational

100% - uptime
2022-04-01 · 100.0%-05-01· 99.26%-06-30· 100.0%

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2022-04-01
2022-05-01
2022-06-30

Notice history

2022-06-01

No notices reported this month

2022-05-01

Network connectivity problem
  • Resolved
    Resolved

    The router has been replaced and the system is now working. We will be removing call forwarding for those who have contacted us.

    Another email will be sent to give a more detailed explanation.

    Thank you.

  • Monitoring
    Monitoring

    The problem will probably be solved this afternoon.

    Sorry again for this inconvenience.

    Thank you for your understanding.

  • Identified
    Identified

    The problem has been identified, a network device is currently down. One of our technicians is on the way to fix the situation.

    We can activate a call forwarding from your company number to an external number (cellphone or external phone number). If you are interested, you can write to us directly at our technical support:

    support@ubikvoip.com

    We keep you informed for next updates.

    Thank you!

  • Investigating
    Investigating

    We are currently investigating a network connectivity issue with our main provider.

    Updates will be sent to you as soon as we have more information.

    Thank you for your understanding.

2022-04-01

Maintenance notification : April 20th, 2022 at 8pm EST
  • Completed
    2022-04-21 at 2:09 AM
    Completed
    2022-04-21 at 2:09 AM

    Maintenance is now complete and all components have been tested.

    Do not hesitate to write to support@ubikvoip.com if you experience any problems.

    Thank you

  • In progress
    2022-04-21 at 12:00 AM
    In progress
    2022-04-21 at 12:00 AM

    Maintenance is now in progress

  • Planned
    2022-04-21 at 12:00 AM
    Planned
    2022-04-21 at 12:00 AM

    Hello,

    UBIK will perform maintenance on network equipment on Wednesday April 20, 2022 between 8:00 p.m. ET and 9:30 p.m. ET.

    Your IP phones may lose connection for approximately 15 minutes during this time. The administration portal will also be inaccessible. Incoming calls to voicemail and transfers to cellular will not be impacted.

    Do not hesitate to communicate with us at support@ubikvoip.com if this period is causing you problems.

    Thank you

Intermittent incoming calls problem
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We are seeing a return of incoming calls. We are still awaiting the return of our supplier.

  • Investigating
    Investigating

    We are currently verifying a partial issue with incoming calls. The supplier in trouble has been notified and we are awaiting a response.

  • Monitoring
    Monitoring

    The problem has been identified at a Canadian supplier.

    Incoming calls seem to come back quietly.

    We'll let you know when the issue is resolved.

  • Investigating
    Investigating

    There are currently issues with incoming calls. (Calls busy, voice lag)

    We are currently investigating this incident.

    Thanks.

2022-04-01 to 2022-06-01

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